Contact Us: 1300 406 593
Open Monday - Friday 9:30am - 6:30pm
Australian owned and based in Brisbane
IATA Accredited
At First to Business, we make the booking process seamless, efficient, and stress-free, ensuring you receive exceptional service along with the perfect balance of airfare value, product quality, and rewards. From the moment you enquire to the conclusion of your journey, your dedicated Travel Designer will support you every step of the way.
Here’s an overview of our process and how we deliver excellence in every interaction.
Let’s begin your journey together.
STEP ONE
Connecting You with Your Travel Designer
Once you submit an enquiry via our website or phone, you’ll be assigned a dedicated Travel Designer who will work with you throughout the entire journey. At this stage, we’ll build an understanding of your travel plans, including dates and destinations. With years of experience and expertise, we ask the right questions to shape your ideal itinerary. You’ll have a consistent point of contact, removing the need to liaise directly with airlines or service providers. We’re just an email or call away and commit to responding within one business day.
STEP TWO
Our Complimentary Consulting Phase
When you book with us, our goal is to deliver value. Value means different things to everyone and encompasses service, convenience, price, quality, connections, and frequent flyer benefits. During this phase, your Travel Designer will present tailored options to meet your unique requirements. This collaborative process might involve a few emails or phone discussions to fine-tune the best option for your travel plans, typically requiring no more than two hours of your time.
STEP THREE
Confirm Your Booking
Once your travel preferences are finalised, your Travel Designer will create your profile and hold necessary bookings. A deposit of $249 per person for Business Class and $349 for First Class is required to confirm your booking. Should you need additional options beyond the complimentary consultation stage, 50% of the deposit will be required to extend the consultation, with the remaining balance payable upon finalising the booking. Deposits are non-refundable but are credited toward your booking if completed within 14 days.
If you’re not ready to confirm right away but wish to revisit another set of travel options later, we can prepare additional options for you with a similar process. A new consultation fee (50% of the deposit) will apply to continue further planning.
STEP FIVE
Post-Booking Support
Right up to two weeks before your departure, your Travel Designer will manage and provide you with booking updates, ensuring you don’t have to worry about the finer details. Your Travel Designer will also check in around this time with a pre-departure checklist to help you confirm all essential travel requirements, such as visas and insurance.
Should any issues arise during your journey requiring changes to your travel plans, your dedicated Travel Designer is ready to assist. For emergencies outside business hours, our after-hours support team is available, with contact details outlined on our website.
At First to Business, we aim to provide seamless, professional, and tailored travel solutions for every aspect of your journey.
Get in touch with us to experience the First to Business difference today!
STEP FOUR
Final Payment
After your deposit is paid and your travel arrangements are secured, you’ll receive a final invoice for the outstanding balance. Once paid, your Travel Designer will issue your tickets and finalise all booking details. Should changes to your travel plans be required after ticketing, your Travel Designer will assist with reissue options, subject to availability and applicable fees.
First to Business
Ph: 1300 406 593
Email: bookings@firsttonbusiness.com.au
© 2024 First to Business. All rights reserved.
TIDs: 96179042 ABN:97246949793
458 Brunswick St, Fortitude Valley, QLD 4006
TRAVEL RIGHT
Hours: 9:30am - 6pm AEST
Monday - Friday | Closed Weekends
Thank you for entrusting us with your travel experience.
