Open Monday - Friday 9:30am - 6:30pm

Australian owned and based in Brisbane

IATA Accredited

Terms and Conditions

NOVERMBER 2024

These terms and conditions outline the rules and regulations for the use of First to Business's Website, located at https://www.firsttobusiness.com.au.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use First to Business if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing First to Business, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, First to Business and/or its licensors own the intellectual property rights for all material on First to Business. All intellectual property rights are reserved. You may access this from First to Business for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from First to Business
Sell, rent, or sub-license material from First to Business
Reproduce, duplicate or copy material from First to Business
Redistribute content from First to Business

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. First to Business does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of First to Business, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, First to Business shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

First to Business reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant First to Business a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of First to Business; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to First to Business. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of First to Business's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Full Booking & Advisory Services Terms and Conditions
Part 1: General Terms and Agency Responsibilities

Booking & Advisory Services Terms and Conditions
By providing payment for your booking, you confirm that:

Accuracy of Personal Information: All names entered for the booking exactly match the travellers' passports or other required travel identification documents.
Compliance with Travel Requirements: Travellers meet all conditions necessary to partake in the travel arrangements, including, but not limited to, possessing valid travel documents (e.g., passports, visas), meeting health and vaccination requirements, and complying with the terms and conditions of the Provider.
Review of Terms: You have reviewed and understood all applicable terms and conditions of First to Business Pty Ltd and the relevant Providers, including policies on amendments, cancellations, and refunds.

Failure to meet these conditions may result in denied boarding or travel, cancellation of the booking, or additional charges. Any errors in the details provided are the sole responsibility of the payer, and we accept no liability for losses arising from such errors.

Agency

We act as an agent for Providers, facilitating the purchase of travel products on your behalf. By using our Booking & Advisory Services, you agree to our terms as well as the terms and conditions of the Providers.

It is your responsibility to review and understand the terms and conditions of Providers, including airline fare rules, baggage allowances, and other service limitations, before finalising a booking.

Fees and Commissions

Booking Fees: All service fees are non-refundable, even if the travel product is unused. These fees are detailed in the Schedule of Professional Service Fees.
Commissions and Incentives: We may receive commissions, rebates, or other financial incentives from Providers for bookings made on your behalf. These incentives are also non-refundable in the event of cancellation.

Part 2: Payments and Amendments

Payment Terms
Payment is due upon invoicing. Prices are quoted in Australian Dollars (AUD) and include GST unless otherwise stated. Prices are dynamic and subject to change until payment is made in full. Airfares are not guaranteed until paid in full and ticketed.

Reservation AirLock or Booking Deposit

A non-refundable deposit of $249 per person is required at the time of booking for AirLock Business.
A non-refundable deposit of $349 per person is required at the time of booking AirLock First Class.
A non-refundable deposit of $400 per person is required at the time of booking for land content.
This deposit will be applied to the total booking cost, with the balance due by the specified date.
Travel Providers have their own policies which would apply. Please refer to their policies.

Making a single payment will constitute payment of both the deposit value and the balance payment. The deposit portion remains non-refundable.

Amendment Fees

Changes to bookings will incur a fee of $175 per passenger per Business Class booking.
Changes to bookings will incur a fee of $275 per passenger per First Class booking.
This fee is in addition to any Provider charges or credit card fees.

Part 3: Cancellation Policies

Cancellation Fees - Domestic and Trans-Tasman Airfares

Domestic and Trans-Tasman airfares are non-refundable unless specified otherwise (e.g., a flexible fare is purchased).
Service fees are non-refundable for flexible fare bookings.

Cancellation Fees - International Flights

Mixed Class Fares: $500 per person
Business Class Fares: $600 per person.
First Class Fares: $850 per person.

If the airline provides a published cancellation fee waiver, the agency cancellation fee will be reduced to the non-refundable deposit value of $350 per person.

Cancellation Fees - Hotels, Tours, Cruises, Car Hire & Transfers

Cancellations will incur an agency fee of 10% of the booking value or the minimum deposit value ($400), whichever is greater.
This fee is charged per booking and is in addition to Provider and credit card fees.

Part 4: Additional Service Fees and Conditions

Service Fees (Airfare Bookings)

$155 per person for Non Australian Departure ticketing issuance

After-Hours Assistance

An after-hours service fee of $110 per person applies for amendments or cancellations made outside regular business hours.

Refunds and Credits

Refunds and credits are governed by Provider terms.
Refunds will not include our Booking & Advisory fees, credit card fees, or commissions received.
Refunds will only be processed once funds are received from the Provider.

Travel Documentation and Visas

It is your responsibility to ensure you have valid travel documents, including passports, visas, and health certifications, for all destinations and transit points.

Passports must have a minimum of six months validity beyond your return date.
Visas may be required for entry, transit, or stopovers depending on your nationality and destination.

We can provide general guidance, but you are responsible for verifying requirements with the relevant embassy or consulate. Failure to provide correct travel documentation may result in denied boarding or entry, and we accept no liability for losses incurred as a result.

E-Tickets and Documentation

You will receive a booking confirmation upon completion. E-ticket receipts will follow within one business day and can be accessed via the airline’s "Manage Booking" feature. Please verify all details upon receipt and notify us immediately of any discrepancies.

Part 5: Liability and Obligations

Our Responsibility
We provide services in accordance with Australian Consumer Law, ensuring:

Services are delivered with due care and skill.
Services are fit for the intended purpose.
Services are delivered within a reasonable timeframe.

However, we are not liable for:

Errors or omissions by Providers.
Technical failures or data inaccuracies.
Circumstances beyond our control, such as force majeure events, including natural disasters, pandemics, or government restrictions.

Provider Responsibility

The Provider is responsible for delivering the travel product as outlined in their terms and conditions. First to Business is not liable for Provider performance, changes, or cancellations.

Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control. These include, but are not limited to:

Natural disasters or extreme weather events.
Government restrictions, political unrest, or acts of war.
Pandemics, epidemics, or other health crises.
Labour disputes or industrial action.

In such cases, refunds, credits, or re-bookings will be subject to Provider terms and conditions.

Part 6: Name Changes and Travel Insurance

Name Changes
Name changes are strictly not permitted. It is your responsibility to ensure that all booking details, including the spelling of names, match the traveller's passport or other identification documents exactly.

If an error occurs, the booking will need to be cancelled and rebooked, which may result in full cancellation charges of up to 100% of the booking cost.
Refunds for such cancellations are subject to Provider terms and may take up to 3 months to process.

For this reason, we strongly advise double-checking all details before finalising a booking.

Travel Insurance
It is the client’s sole responsibility to secure adequate travel insurance. This insurance should cover unforeseen events such as:

Cancellations.
Medical emergencies.
Delays.
Lost baggage.

We do not accept liability for any losses incurred due to the absence or inadequacy of travel insurance.

Part 7: Changes in Price and Fraudulent Bookings

Changes in Price and Itineraries
If a Provider changes your booking due to circumstances beyond their control, we will notify you and provide alternatives where possible.

If changes increase the cost of your booking, you may cancel, subject to the Provider’s refund and cancellation terms.

Fraudulent Bookings
We reserve the right to cancel bookings suspected of fraudulent activity. Refunds in such cases are at our discretion, minus any incurred fees.

Part 8: Payment and Communication Policies

Credit & Debit Card Fees
Card payments are subject to the following surcharges:

Visa/Mastercard: 1.75%
American Express: 3.5%
International Cards: 3.3% (approval required).

All fees include GST and are non-refundable.

Electronic Communications
By providing your email, you consent to receive booking confirmations, updates, and invoices electronically. These communications are legally binding.

Part 9: Jurisdiction and Privacy

Jurisdiction Clause
These terms and conditions are governed by the laws of Queensland, Australia. Disputes must be resolved in the courts of Queensland.

Part 10: Provision of Contact Details and Communication Agreement

By providing your contact details, including email address and phone number, during the booking process or through other interactions with First to Business, you acknowledge and agree that these details will be used to confirm and manage your bookings. Additionally, you consent to receive tailored travel suggestions, promotional offers, and updates based on your indicated preferences and past interactions.

We respect your privacy, and you may opt out of receiving promotional communications at any time by using the unsubscribe link provided in our emails or by contacting us directly. This will not affect communications related to active bookings, such as confirmations, itinerary updates, or critical travel information.

First to Business adheres to all relevant data protection regulations to ensure your personal information is handled securely and responsibly. For more details, please refer to our Privacy Policy.

10.1 Privacy Policy
Your personal information is collected, stored, and used in compliance with Australian privacy laws.

This includes using your data to facilitate bookings and enhance service delivery.
We may share your details with Providers and partners as necessary to fulfil your travel arrangements.

For further details, please review our full Privacy Policy at www.firsttobusiness.com.au/legal. By engaging our services, you consent to this usage.

Contact Details

First to Business Pty Ltd