Privacy Policy

Effective Date: 01 December 2024

1. Introduction

First to Business ("we," "us," or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). First to Business website is owned by First to Business, which is a data controller of your personal data.

We have adopted this Privacy Policy to explain how we process the information collected through the First to Business website. This policy also outlines the reasons why we must collect certain personal data about you. By using the First to Business website, you agree to this Privacy Policy and our commitment to safeguarding your data's confidentiality and security.

2. Personal Information We Collect

When you visit the First to Business website, we may collect the following types of information:

Device Information:

Automatically collected data about your device, including:

Web browser.
IP address.
Time zone.
Cookies installed on your device.

Additionally, as you browse the website, we collect data on:

The web pages or products you view.
Websites or search terms that referred you to the website.
How you interact with the website.

Personal Data You Provide:

We may collect personal data that you provide to us voluntarily during registration or when using specific website features, such as:

Name and surname.
Address.
Payment information.
Email address and phone number.
Travel preferences or other details necessary for fulfilling agreements.

You may choose not to provide certain personal data; however, this may prevent you from accessing some website features, such as newsletters or direct communication via forms.

3. Why Do We Process Your Data?

Our top priority is securing customer data, and we only process user data as necessary for maintaining and enhancing our website's functionality. Information collected automatically is used to:

Identify potential cases of abuse.
Establish statistical information about website usage.

This statistical data is aggregated in a way that does not identify specific users.

4. Use of Personal Information

We use the personal information we collect to:

Facilitate your travel bookings and related services.
Communicate with you regarding your bookings and provide customer support.
Process payments and manage billing.
Comply with legal obligations and regulatory requirements.
Improve website performance and enhance customer experience.
Send marketing communications (only with your consent).

5. Disclosure of Personal Information

We may disclose your personal information to:

Service Providers: Airlines, hotels, car rental companies, and other entities involved in fulfilling your travel arrangements.
Third-Party Agents: Travel agents or booking platforms you have used to make your reservations.
Government Authorities: Customs, immigration, and other regulatory bodies as required by law.
Payment Processors: Financial institutions and payment gateways for transaction processing.
Affiliated Entities: Companies within our corporate group for business and operational purposes.

International Transfers:

Your personal data may be transferred outside of Europe, including Canada and the United States. We ensure appropriate safeguards are in place to protect your data.

6. Your Rights

As a European resident, you have the following rights regarding your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights related to automated decision-making and profiling.

If you wish to exercise these rights, contact us at privacy@firsttobusiness.com.au.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external websites you visit.

8. Information Security

We use secure servers and implement reasonable administrative, technical, and physical safeguards to protect your data. However, no transmission of data over the internet or wireless networks can be guaranteed as entirely secure.

9. Legal Disclosure

We will disclose personal information if required by law or in good faith belief that such action is necessary to:

Protect our rights.
Protect your safety or the safety of others.
Investigate fraud.
Respond to a legal request, such as a subpoena.

10. Access and Correction

You have the right to access and correct the personal information we hold about you. If you believe your information is inaccurate or incomplete, please contact us at privacy@firsttobusiness.com.au.

11. Complaints

If you believe we have breached the APPs or mishandled your personal information, you may:

Lodge a complaint with us at privacy@firsttobusiness.com.au.
Escalate unresolved complaints to the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on our website, and we encourage you to review this policy periodically.